Factors Affecting Patients' Support and Satisfaction; Investigating A Mediating Role of Patients’ Empowerment
DOI:
https://doi.org/10.51153/mf.v19i2.675Keywords:
Family support, doctor support, patient-perceived empowerment, and patient satisfaction.Abstract
Satisfying the healthcare customers is more important than any other service because a patient's health and sometimes life are at stake. Family and doctor’s support, access to health, and patient-perceived empowerment are important antecedents to patient satisfaction. However, we found limited studies that have used these variables in their studies. The study documents that family support insignificantly affects patient satisfaction. However, the study found that “doctor support, access to health care, and patient-perceived empowerment positively affect patient satisfaction.” Regarding the mediating effect, we found that “patient-perceived empowerment mediates access to health care and patient satisfaction. However, the study did not find support for the mediating effect of patient-perceived empowerment on (i) family support and patient satisfaction and (ii) doctor support and patient satisfaction.
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