The Analyzing Antecedents of Project Success and the Moderating Roles of Emotional Intelligence and Conflict Resolution
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DOI:
https://doi.org/10.51153/mf.v19i2.682Keywords:
Product quality, price, service quality, customer value, customer satisfaction.Abstract
In the prevailing technological era, firms must successfully launch new and innovative projects to remain competitive. However, its success depends on various antecedents. The study extended Social Exchange Theory to develop a new model with five antecedents (leadership, team dynamics, communication, collaboration, and agile project management. It also examined the effect of two moderators (i.e., emotional intelligence and conflict resolution). We focused on Pakistan's IT sector, which has had a significantly high growth rate in the last few years. According to an estimate, the IT market in Pakistan is about $3.5 billion, with a growth rate of about 20%. The study documents that leadership communication, collaboration, and agile project management positively affect the success of a project. However, the study concluded that team dynamics insignificantly affect project success. Moreover, it documented that emotional intelligence and conflict resolution insignificantly moderate project success
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